Framing & SOC culture
A first day of framing: understand the week's roadmap, take ownership of roles within the team, and anchor the fundamentals of Incident Handling in the SOC's operational culture. Analogy-based methods and true-or-false exercises test and correct initial assumptions.
Introduction: roadmap
Presentation of the path, objectives, expected deliverables and the week's assessment framework.
SOC: roles & Incident Handling
Mapping of L1/L2/L3 roles, responsibilities and scopes. Incident lifecycle, escalation chain, SLAs and qualification criteria.